www.purecare.com/

Took a LOT of work (& a complaint to the better business bureau) but PureCare finally took my return and issued me a refund. I ended up perfectly satisfied but it was so much trouble, i would not order from this company again. Returning an item right away in unopened condition should not be this much work

I’m happy to have been able to return the items I purchased but I’m extremely displeased that your company charges $15 for returns for a refund. Your product is more expensive than your competitors but I was willing to pay for quality. But now that I know about this return fee I will look elsewhere for sheets in the future.

Wonderful sheets, material is lovely and durable. I highly reccomend these sheets.

I only gave 3 stars for this reason: I recently purchased two sheet sets (king and queen) but was unhappy with the color for the queen set. I have attempted to contact customer service but was transferred from department to department with no one answering or responding. I just wanted to exchange the queen blue set to celestial blue but could not find a way to do this online and no one to help thru customer service. It has been extremely frustrating. Because I could not get any help I ended up sending the queen set of sheets back to your company for credit to my card. This however, still does not solve my problem. I still want a queen set of sheets in celestial blue but if I reorder it online again I will not get the original discount from ordering two sheet sets together as was the case with my original order. Please help me!! There has to be a way to just make an even exchange without all this confusion. I sent the above comments in an email to your company but no one responded. I did receive a refund for the queen sheet set but lost a lot of money in the process. I wouldn't order again because of these issues. These are expensive sheets and the only reason I ordered them was because of the discount by buying more than one set.

Never got a shipping conformation or tracking info. Had I not contacted customer service i'd of had no idea when the items I ordered were going to be delivered. Items also took a week and a half to arrive