Comfortable mattress, but process & delivery problems
The bed instructions were not intuitive. Also, Step 2 was literally a copy/paste of Step 1.
Once I did some research elsewhere to figure out how to properly put together the four layers, we found the bed to be very comfortable.
There were accessories also purchased - most of them arrived separately the day after the mattress, but pillows were not included and there was no indication why. (Had they been stolen from my driveway?)
After a few emails, customer support told me that they were back ordered. Without my asking, no one thought to let me know. A week later, they’re still not here and we’re about to leave town for a while.