Mission Restaurant Supply

I ordered 5 cambros 1 was broken

We have always been satisfied with the ordering, merchandise and delivery you have provided in the past . This experience was different. We ordered a table top grill from you online on July 17, my credit card was billed on the 22nd but by the 29th, still no grill. I called Mission, was directed to the shipping company, XPO Logistics. I also contacted Star, who manufactured the grill. After much back and forth, I finally was told that Star made an error in using Mission's zip code instead of our zip code and the grill was sitting in a warehouse in San Antonio. I of course checked the online order to make sure that the zip code was correct-it was. Roxanne at XPO, after several phone calls, was able to get the grill shipped. It arrived on Aug. 9th. I do wonder if I hadn't been so persistent in following up, would my order still be in San Antonio. Perhaps a more efficient cross checking system is in order. We are very happy with the grill and would order with Mission again.

We received most of our items but I'm not sure how we are notififed about when we can expect other items that we didn't receive. This happened last time where we aren't sure when to expect items that we didn't receive.

After looking around, they had the best prices and shipping, but I didn't have any luck with them responding to emails. Got to finally chat with someone after several attempts to contact via email.

adding to the cart is confusing and not straight forward, then having to change the amount once in the cart rather than when adding is an extra step that's not needed. List is not in categories, and like items are not grouped, so I have to scroll the entire list looking for what I want. Would be really nice if like items were listed together. Plus have several items on the list that says that PLU is wrong and therefore I can't order those items and have to get ahold of my sales rep in order to get them. Can't seem to get that resolved for the last year.... Logging in plus the overall experience is very slow.