www.melacomfort.co.uk

I complained about the stock situation for a pillow and mattress cover. You gave me the assurance that you would let me know when the stock would become available. I thought this was service that you were going to give me personally. I now get a hurray stock is back for weighted blankets. I have one! Obviously on general list.

The blanket arrived fine, I have returned it several weeks ago and heard nothing from you.

The only thing wrong with this company is communication or the lack of it, they do not have a phone line which is very poor and extremely frustrating. Follow this up with e-mails not being answered promptly usually takes Two days and they always start with an apology ie “sorry it’s taken so long to get back to you !” I thought the pillows were the best I have used however , the button holes were poorly machined and the Buttons were to big for the holes or vice versa on the duvet.

I ordered early for Christmas. The company failed to ship my blanket. They gave me one tracking number for two parcels - the blanket and a spare cover. Only the cover arrived. I could not tack the other parcel as the tracking number said it was delivered. The company accepted there had been a mistake but blamed the warehouse. It took several days to contact the warehouse during which time I was being told that they had no more stock of the weight of blanket I wanted and would not be able to deliver until January. I argued that my order should be fulfilled before orders received later, received following the company’s Black Friday sale. Events blanket did arrive but it was a very stressful few days.

For the second time: the cover was beautifully soft, but the blanket was too heavy for either of us, pinned us down, each single blanket wasn’t wide enough for an adult. The returns got sorted, very difficult to fold each one back down into the box again but we managed it in the end.