Lulu and Georgia - Magento

Item was initially lost and had to be resent. Metropolitan was not great with communication at all and didn’t give any heads up about timing of delivery. Lulu thankfully was more communicative though it took time to resolve the issue of the lost table.

Artwork came in a tube that was open at the top. There was a blue line in the corner of the print like someone hit it with a blue colored pencil. Too overwhelmed to even try to send it back in its defective tube I will probably not purchase from Lulu and Georgia again. I also misread and thought the frame came with the 1500 dollar art Then I couldnt return it. Total buyers remorse in every way.

Someone needs to answer the phone calls at the company, or at least have someone in customer service available! That may deter me in ordering again from L & G!

I was only shipped 1 sconce initially and it was difficult getting a hold of customer service (took 10 days for contact) to get 2nd sconce shipped. Then once I got a hold, probably took another 14 days prior to receiving.

I was double charged and the effort to get refunded was a week long challenge. I had to jump through hoops to get my money back - when it was L&G who made the mistake in the first place. And all of this on my first purchase with L&G. My recommendation is that Lulu gets and actual person who answers the phone for much needed (and improved) customer service.