Lulu and Georgia - Magento

You should have an auto returns process. To have to go through customer service and receive a message that customer service is too busy to follow up for several days seems outdated. Returns processing shouldn't require manual intervention.

Fine

Shipping was delayed and updates were inaccurate. FedEx is awful.

Beautiful item but the excessive delivery fees made the experience unpleasant.

Service was difficult. I don’t think I should have been charged (including shipping) well in advance of the item being shipped.