Lulu and Georgia - Magento

Upon delivery, the sofa looked incredible and delivery was great despite a long delay with shipping thanks to Covid. However it has been about a month and the back cushions already look frumpy and don't hold their shape after people have leaned against them. Fluffing them up does not restore its original shape... Also we are So Not looking forward to fluffing them multiple times a day. Given this, I now worry about how well it will hold up in our high traffic living room area. If only the cushions retained their shape better, this would be have been a great purchase. A very expensive one for the quality we've received.

Took over a month

We felt frustrated since the shipping took forever, far beyond what was advertised. Luckily, once the sofa finally arrived it exceeded our expectations.

I like that there’s a return policy but the time frame of 14 days for wallpaper is useless when it comes to a return... timing contractors and knowing how much is needed and returning on time just not compatible ... can’t help but feel like it’s a known hazard to you

Communication in the shipping delay could have been better, however the rep (Victoria) that I spoke to was great