EQ3 US (EN)

Not responsive to inquiries about why the lift is so difficult until we were told our mattress was too heavy. Bed is poorly designed. No containment in the storage. So difficult to access that open dirty storage. Not going to buy anything else from this company.

The directions were not clear and the product was not satisfactory.

Expensive shipping that takes forever.

XPO sucks and you have wasted months of my life. I just want a refund for my lost order that was originallly damaged. You have lost a customer forever.

A seemingly smooth experience was overshadowed by an wrong delivery that was never resolved. Delivery was strange. My table was a total of 2 large boxes - but the delivery crew insisted my order had 3 large boxes. After they left the heavy and oversized boxes unopened in the middle of my living room (wish there was a white glove option), I started on the setup of my new table. I quickly discovered the 3rd box wasn’t mine at all - it was someone else’s order: a massive marble table top, I didn’t order or have any use for. I called the eQ3 warehouse immediately regarding the mistake (I figured someone was missing their order?!). The operator assured me I’d receive a call back to arrange a pick up, and “notated” my file. Lies. The call never came. It took 6 more calls to the warehouse to get someone to finally listen and attempt to help me. Finally was transferred to the regional manager, and she asked me to send an email with photos. The table is well packed in the box (it’s 100lbs+ slab of marble - I’m not going to removed it). I could only take photos of the exterior of the box, but I found the item image online and submitted the info. Either way, why is it my problem? I’m trying to do the right thing and return something that is not mine. She told me I needed to find out who it was for. EXCUSE ME? Why was it my job to identify the piece or figure out who ordered it (there were no shipping labels. How convenient). Logically, so thought: it’s your company’s delivery mistake. Pick it up and figure it out. I asked: “Don’t you have an inventory log for the day or week to keep track of items and customer deliveries? She wouldn’t answer the question. Aren’t you a delivery logistics company?? What a joke. The manager never followed up as promised (she gave me some bogus excuse why they couldn’t take it, despite the delivery error being their mistake) and my calls became unanswered. I gave up. I’ve been stuck with this massive slab of marble in a box, taking up space in my hallway. I live on the third floor of a condominium. Called a junker to remove it - it will cost me $116.00…. Not a good deal, so I’m stuck. It ruined the overall experience. A strange and irritating experience. Will I order from your company again? Probably not. My actual coffee table is stunning. So if I do, I will need to verify all my pieces before the delivery team leaves. Lesson learned.