EQ3 US (EN)

I’ve had better experiences. But for this one please have people reach out sooner with a tracking number. They should also respond when I ask them a question, rather than just sending over the tracking and date

I loved the style of the cart but I was disappointed by the construction of the leg. I can tell the overall quality is great, but that one area ruined the look of it for me.

More than anything we are frustrated with the 100$ shipping fee for such a small package, and the fact that it is not returned when a product is not what expected (still think the product page is misleading, although we clearly should have been more careful before pulling the trigger), especially for a 400$ product, which means 25% lost on shipping.. The customer service team was responsive but offered very little help, even when we considered solving the problem by buying two more shelves. Wish you would offer a better return policy for these standard size & cost products.

Poor product packaging and description.

Shipping was kind of a "black box" - no estimated time, and scheduling delivery was a bit clunky (I didn't even know someone would call to schedule delivery, so it took a few calls for me to realize it wasn't spam).