I knew nothing about bidets,
I knew nothing about bidets, but had done a lot of reading before choosing a model. Once that was done, I needed to decide who to buy from. I absolutely was impressed with the bidetPlus website. It was written in an easy to understand manner, while I felt like it was speaking directly to me. It was very information and helped me to finalize my decision. Only issue....my product was cheaper somewhere else online. I called BP and asked them if they would match the price of a competitor and they said yes! After reading their website and talking to their representatives on the phone, I knew this is the company I should buy from. Eventually, all things mechanical have an issue. I want to work with a company that has excellent customer support and BidetsPLUS is it! You can confidently buy from then.