www.baggagehub.com/

I struggled at every step of the way, but I honestly hope this helps: 1 - booking: I appreciate being phoned with regard to the quote 2 - boxes: great that they came and could be returned and the deposit held for final pricing 3 - pickup: being forced to pick a date even when I wasn't sure, meant that I picked one I later couldn't do. There was no reminder, no phonecall, no email about the impending pickup with a time even. There is no way to arrange to be home for the whole day. 4 - pickup: when this did happen, there was no confirmation of receipt of goods. A text from a personal number is a little confusing. I had to call. 5 - website: this was down a lot, I couldn't change the address, I couldn't navigate to the pages to see status of process, I couldn't upload documents 6 - documents: these were in a variety of formats, with hard to edit PDFs 7 - documents: I could not upload these online (see website issues) 8 - boxes: I had no confirmation that these had been picked up 9 - invoice: when this came it was incorrect 10 - invoice: when I asked for this to be changed, this was not possible - this is incredibly informal and sloppy for a large sum of money and a contract. I now only have an email trail where we confirm pricing. 11 - invoice: when I made a payment, I had to call three times to get confirmation it had gone through (important because this had a direct impact on when the boxes were being sent out) 12 - invoice: when I managed to log into the website - the 'amount owed' once more was entirely different from the two incorrect invoices I'd been sent AND the amount agreed over email. 13 - boxes: tracking consistently said the 6th December. On advisement (after one of my many phone calls) I was checking regularly (during my working hours) and only through sheer luck did I see that the boxes were 'out for delivery' on the 5th. I had NO idea when they were being delivered - I had to drop everything at work, cancel meetings and RACE home to meet boxes on a day they'd not even been scheduled on the company's own tracker. 14 - boxes: THEY DELIVERED ONLY THREE OF THE FOUR BOXES. I know sometimes things get divided but this is just absurd. I am now writing this feedback sitting at home with NO information about the fourth box on yet another day where my work commitments have had to change. (FYI, this is a new job for me) 15 - customer service: emails took too long to reply to. Also I had to personally make around 9 calls to get confirmation of pickup, payment, shipping etc. at great personal expense (I'm in another country) 16 - customer service: it does not inspire confidence if an invoice cannot be changed to reflect the correct amount, or if payments cannot be confirmed as received by customer service. (although apparently disappointed I didn't use Sagepay - but the bank details are on the invoice and that should be ok) 17 - customer service: people were polite and nice and tried to be reassuring. Ultimately, if you're dealing with people's personal goods, I felt like I'd like more information about the status of my boxes. You might know the process and how everything fits together, but I felt like I had no grasp of where anything was, what was happening, what stage or order the process was at or happening. Also, being invoiced incorrectly repeatedly was very bad. And not getting all the boxes was just the icing on the cake. I didn't want to write a ranty email - but it's hard when I'm sitting at home waiting for a box with, once more, no information about its arrival.

I had a straighforward shipment of a number of boxes of company records comprising predominantly paperwork. Dispite specifically emphasising the nature of the contents, BaggageHub labelled it "personal effects" associated with a permanent relocation to S Africa. According to the tracking, the consignment was then held up, returned to Europe, resent, held up, threatened with return to Europe whilst the documentation was organised. As the customer, I had to spend far too much time getting involved, speaking with S African handlers and facilitating the getting of my consignment to the recipient. I paid Baggage Hub to do this and they fell short of the mark. Overall, mission accomplished but poor standard of service and far far too much time spent by me doing their job. Unlikely to use BH again.

I won't recommend your company You charged more that it was expected. I haven't been informed that if you go up to the first flor there was more charge . Nobody told me otherwise I would have lifted down my stuff and boxes.

Baggage Hub delivered my item to Australia safely. So no quibbles there. And the packing service packed it safely. But, the size (and I measured it over size in each dimension) was known to the company and the nature of the item. So the estimate I expected to match the cost after they packed it as they would be aware of dimension change for the packing they would put on. In fact it cost an extra £30. This they described as "minor". Well 30% increase in a price is not minor to me. I reported I felt conned, and I still do. I will not use them again.

Initial interactions were good and the price was reasonable.Collection was prompt and the driver was very helpful (although what he was expected to do on his own was unbelievable with the weight of some of the boxes he was collecting it seemed dangerous). Making payment was difficult and the online portal was never updated with the correct invoice and so showed outstanding until the day of delivery. Communication after payment was non existent- I sent 4 emails requesting information and in the end needed to phone from Australia to find out what was happening. I was eventually given shipping number and told that the shipment had actually already left port and was on route. The only contact I received was from Kent movers at Fremantle and that was the only reason I knew anything about what was happening. It seemed like you wanted to get the booking and payment and then there was no interest in customer service from that point forward.