CopperSmith

when first contacting coppersmith for warranty support i never heard back from anyone for more than 3 weeks after calling each day (never a real person answering the phone), leaving messages on their website and then finally, emailing them. for this mess the best i could give them was a 3*. Once i got nick, the help, responsiveness and timeliness were THE BEST. a 5*. Absolutely the best CS I have received from any company & i have run divisions and companies having extensive customer for almost 3 decades so I know CS.

Customer service from the beginning to delivery was top notch. This company was very involved in the planning session and wanted to ensure our measurements were correct even tried to coordinate with our designer. The rangehood is beautiful and can't wait until our cabinets come in to see the rangehood installed.

Hi, So far everything on the product has been fine, the only problem that we had was with the delivery, Forward Air. It took 2 weeks to get it delivered and they showed up without calling the first time.

Contact and communication was great. We ordered one piece of copper for a backsplash. It was delivered and although in a wooden box, 3 corners are bent. My husband said he can fix this without damaging it. We shall see!

Process was smooth. great sales team and very helpful.