CopperSmith

The installation of my sink went great. It is beautiful, and everyone who has seen it comments on its uniqueness and design. My cabinet designers were really unsure about me using a custom sink, as they said many of them don’t fit the specifications and the cabinets often need to be altered to the sink. But that was not the case at all. Thank you for providing a beautiful product that is made in America

Initially I had a hard time navigating the website and ordered hammered copper samples that were not offered for custom tables. Once I spoke to a person at the company, she waived the shipping charges and sent out appropriate samples. She also talked to me about what I was looking for and helped me think it through. They don’t make table bases, but I sent the specs for the base from Etsy and they indicated it would work. They were up front about how long it would take to arrive! We had a little problem with the delivery—DHL told me I would need to have someone help unload truck when it was going to arrive that evening because table was so heavy! But when I objected they got a different crew and unloaded to my garage. I told copperworks about the problem and they said they would follow up. So overall…some minor glitches with website clarity and delivery but the table is so awesome and people at copperworks were accessible and helpful.

The ordering process was easy and customer service is top notch.

My clients and I are thrilled with the custom copper hood that was designed and fabricated with Coppersmith's team's help! The process was seamless and communication was excellent.

The design process was efficient and the end product is quite nice. But the shipping/delivery process was frustrating, and the whole timeline was ~30% longer than they committed at contract signing. They had said 6-8 weeks production and 1-7 days delivery. Production took 9 weeks, and shipping took 2. 5 weeks. And the communication process during the delivery was spotty and inconsistent, handing off delivery to two different companies with no communication about the process. They need to manage expectations much better. This really delayed our project.