CopperSmith

Out coppersmith hood is great. It is a great focal point of our kitchen. And the hood seems to work well, though we have not used it that much. HOWEVER the ordering processes if flawed. There are too many obscure options that to the typical homeowner is overwhelming and obscure. We made the mistake of order the fan with an excessively high CFM which our kitchen designer told us was too high. So the next day, before Coopersmith started to work on our project, I changed the fan speed. We got hit with a $150 change fee. IMO OUTRAGEOUS and GREED.

We placed and payed for an order in Feb. Asked for shipping beginning of May after our vacation. Contractors were waiting. Well the hood will not be shipped until the end of May. Messed up the timing of the project

Received my range hood, quality was perfect and color (although the wrong color) well done. A beautiful product. The reason I'm giving them 1-star is that I emailed my sales guy with color selection. Its a two part color, main body and trim. The hood came in the trim color (which matches my cabinets). They said "you approved the CAD drawing, that is why we ask you to approve it" . . . so its my fault. I explained that I emailed my sales guy my response to the CAD drawing, that two colors are requested but only one shows on the CAD. . but its my fault (which it is right, I should have called and verified!!). I didn't want to return it (going in this week) and honestly, I don't think they would have allowed me to return it since "its my fault for approving the CAD". So if your spending $6k with Coppersmith then don't belive the CAD drawing they send you . . . MAKE A CALL AND GO OVER IT WITH YOUR REP!!! They gave me $150 refund for their error! To get 5 stars I would like to have seen a reinbursement of at least $2k. Also note, this product is manufactured in China. I thought they were an American company.

Cumbersome and slow production/ design process. Overcharged me as trade member for samples I did not need. Delivery was originally estimated at 6-8 weeks when in reality we did not receive the hood until 12-13 weeks (almost TWICE) as long, which put my project in jeopardy. Nothing was offered to make up for all the inconveniences along the way. Will not work with this company again.

The range hood was NOT made to the correct specifications. It was larger than specified so it would not fit in between my cabinets. They told me to squeeze the back end together to get it to fit which resulted in my cabinets getting damaged. They did not offer to send me a new one made to the correct specifications and they did not refund my money. They refunded me a laughable amount that did not even come close to covering the damages. I would not recommend this company.