CopperSmith

AFTER bill was paid for a custom hood design, we were then told we had to put a "Coppersmith logo" on the front of our custom hood. We did not want the logo stamped so we were asked to pay an additional $500 fee to not have it. This was not disclosed up front- unacceptable. I then approved shop drawings on 3 separate occasions and the technical team dragged their feet about getting things into production. Not the first customer experience I expected with Coppersmith. We are in production now- the finished product and delivery time as promised is still TBD.

As a customer I reached out for general help on a copper table that has 2 glass rings. Common issue for us that don’t wax regularly it and have grandkids. Sent clear photos of the table and issue. Enough information to give me advice but refused because they couldn’t find my order of 8 years ago and I didn’t have the receipt. An easy win for them to help, but failed miserably. Now I’m on a “don’t buy from Copper Smith” kick at the club. Needless.

The range hood I received had no way to attach the blow to the hood. The insert flange was not installed. It could not be installed. And has delayed my construction project significantly