Wine Racks America

Item is wobbly and not worth the price. I would have not purchased if that was the case.

Only two stars because I had a customer service who refunded me $200 (out of my nearly $3,000 purchase) for recompense over broken pieces in our boxes. Otherwise would have been one star due to absolute garbage quality of their products.

A month to ship- warehouse doesn’t seem to count to 12 correctly. There are procedures that can be put into place that would make have the correct amount of pegs and screws without counting errors. When it takes that long to arrive and is short on materials, management should authorize overnight delivery for remaining pegs. This is customer satisfaction 101

Rack too narrow. Bottles don’t fit

I don’t recommend it - it’s a scam. I received a defective unit that didn’t cool from the very first day. Wine Racks America sent me to the manufacturer, and they voided the warranty, claiming the unit was installed incorrectly. But we installed this unit in the exact same spot where the previous one (from another brand) worked for more than 5 years - and that older unit had even lower stated capacity. We are experts in home appliances, and we plan to film a video about this situation and share it on social media.