www.krosswood.com

I ordered the Dutch door from Krosswood and selected to have the clear stain done from Krosswood. I later found out after calling to check on status of shipping that the facility in Arizona they use to stain doors is in the process of moving and my door is delayed indefinitely. I then opted out of getting the stain done to try to just receive my door quickly as it was arriving at their warehouse the very next day. The customer service agent said I can do that and he would refund me my $250 for the stain. He never told me that he was starting a brand new order and that it would further delay my door. After waiting several weeks I finally received my door a week ago. I then called to check on the status of my $250 refund. The agent I spoke with told me “we usually like to wait for you to call us then we’ll process the refund.” Why??? I am getting very frustrated as I still have yet to receive this refund.

No customer service, 1 month after purchasing door and no update on status, call the number and it always goes to voicemail and no one calls back. Emails sent to customer service rep and they never reply.

Haven’t received item, shipping date keeps getting extended… Haven’t received product can’t review, funny I’m being asked for reviews and the company asking for reviews doesn’t know I haven’t received the product

Never sent me my items

Horrible. Ordered a door a month ago, delayed shipping, major product quality issues and stuck with a cheap looking door.