www.krosswood.com

I’ve scheduled a virtual consult 3 times and never received a call or email with a video call link.

Was told turn around time was 2 - 2 1/2 weeks its been over 2 months and still dont have the door and now they are pushing it out another month

If I could give negative stars, I would, but wasn't given the option. I was originally planning to buy through Home Depot but a rep from Krosswood convinced me in a chat that I would receive superior service and shipping if I bought direct through Krosswood at an additional cost of $300 more than Home Depot. What a HUGE mistake!! They only shipped me 2 of the 4 doors i ordered, then 3 weeks later I got another delivery of 1 more door, at which point them told me they were out of doors and would not have anymore for months! Each shipment came on huge custom palettes that were heavily stapled together that I had to dispose of at additional cost to me. When I asked to be refunded and have the doors and palettes they came on picked up and sent back, they sent zero instructions so that when the freight partner came to pick them up, they were not strapped down properly and they would not take them. Finally, after all this, Krosswood just said, "we don't want em back, you deal with em". What a giant waste of time, resources, space, and money!!! Do not buy from this company, they do not know what they are doing!!!

good customer service. Bad door fab and finish

I contacted you to inform you that the