There are no instructions for assembling the door, and the company hasn’t responded to my email request for instructions.
about 2 years ago
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Kristian R.
Wrong door received from my order
Im having issues with my order , sending me the incorrect door from the one I ordered. It's been a hassle trying to reach you guys to make it right
over 2 years ago
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Benjamin B.
Our door arrived with moisture
Our door arrived with moisture between the glass panes and HD or Krosswood will not help us with warranty. Huge disappointment.
over 2 years ago
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Gina L.
Wrong door
Twice we were delivered the incorrect door as well as the stain missing in some parts ( they say due to heat expansion).
Ultimately had to cancel the order and order elsewhere .
The people were nice on the phone .
about 3 years ago
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david s.
Still haven’t received the door
Door was shipped on the 29th still has not been delivered called shipping company for two weeks all you get is voicemail and no return call. Very disappointed