www.krosswood.com

I spent close to two hours carefully, removing all of the residue around each window inside and out that was left from the glue or whatever was used. After paying so much money for a door, I would have expected it to come cleaned. Also is there a place to submit a picture? The trim piece across the top is too short and we have a 2 inch gap. Need more trim

Doors came fabricated upside down and wrong swing

Double doors were built incorrectly. The inactive door is a 1/2” to small in width. Did not come with all the hinges either. Had to take it all apart, cut down the top and threshold. Then put it back together again. By the way, two 8’ doors in one frame are heavy. I will be shopping around next time. I called customer service, never got a call back. Being a general contractor I bought the doors because of the turn around time. Thanks Krosswood

Single door went fine. Double doors were not cut right. Had to remove double doors and cut down header,threshold. Re mortise flush bolt anchor. Repair frame.

The door was darker than in the pictures, ( I ordered English Chestnut). But its hard to judge based on online photos. - I didn't care but my wife does. I did have the door installed by professional carpenters who hang windows and doors every day. They plumbed everything with lasers and shims. The door is a little warped and does not seal tight at the top and the bottom corner. I adjusted the striker plate as tight as I can get it, but you can still press the top of the door in towards the frame when it is closed. They shimmed everything the best they could. I believe this is just do to the frame not being cut to proper dimensions and the door being warped. The old door that came out sealed perfect and the hole for the door was very square. It looks beautiful but I will need to install something to seal it better. If you are not worried about perfect fitment, I would recommend. If you want it to be air tight, you should probably get a different door.