www.krosswood.com

Quality was less than expected. "Prehung" door but the jamb was never actually assembled, head jamb has no holes for attaching side jambs and head stop was loose in box. Side stops are stapled through the face and holes not filled (attaching the stops from the back of the jamb would have been cleaner). Prefinished, door has many areas of raised grain and jambs have rough surface.

The door is very nice and overall the quality is good but it had a lot more knots in it than I expected and there were little bristles from the brush used to stain the wood that were stuck all over the door I had to pick them off and some left marks. Not as high quality treatment as I would have expected for such an expensive door.

After receiving door, I called to get a threshold and longer replacement screws for the decorative fake hinges. I have not received either one nor have I heard anything back

I will update when we get our door (supposed to ship this weekend?). I know the pandemic has messed up a lot of schedules, but it would be great to get an occasional update so I can schedule our contractor. In spite of several requests....nothing.

I texted with customer support prior to placing the order and was told the door was in stock and lead time would be 7-10 days to ship. It took over 3 weeks to ship and arrived damaged. ( pictures attached) Besides those two issues I was happy with the overall quality and price of the door.