www.krosswood.com

I haven't had the chance to fully inspect the door. By Krosswood's Policy it might not fully matter because the requirement for return/refund is to inspect the door/components before accepting delivery. However, the door is fully packaged and wrapped up on a pallet along with everything else. The delivery guy is not really going to offer much help in "unpacking" everything to see if there was damage during shipping or manufacture defect which damage to the packaging wouldn't show. Shipping was a complete fiasco. 4-6 weeks was what was quoted to me over the phone and then I get a text message within a 1. 5 weeks saying showing up at this date between this time, must be there, respond yes or no to accept or call to reschedule. However there was no confirmation yet of the item being shipped, no tracking info yet, etc. With all the spamming these days. Anyway, also I fully explained to the seller/sales guy what I was looking for and the application. I needed to know since I was creating an opening where there was NO opening, what size that opening needed to be to accommodate the door in its entirety. This meaning; opening of the material of the wall which I expressed was concrete, frame of rough opening, jamb for the door and the door itself. I received the dimension that was different from the website but yet was still not large enough to accommodate the size of the door. I also then received construction information of what to do that is not to code after the seller/sales guy realized that dimension he gave was not large enough. Therefore, this essentially made the door $1,000 more than it's really worth. It just a fiberglass door from Krosswoods it's not a Pella or Anderson door so I still have no idea how it will hold up once installed and used. Oh, and I don't appreciate being forced to pay for a hung door in order to purchase a sidelight but then I don't really get a hung door because it's shipped disassembled and will need to be assembled when it arrives. I could have just had the contractor create a custom frame cause the one I purchase still has to be custom adjusted to fit where I'm putting it. Again I haven't even found if there actual defects or problems with the door yet BUT Krosswoods keeps requesting or asking if I'm "having trouble writing a review" so herrrrree it is. To answer your question Krosswoods: No, I had no trouble writing this review.

The windowless had stain all over them still. Some of the wood was splintered some of the pre drilled holes were off

Quality was less than expected. "Prehung" door but the jamb was never actually assembled, head jamb has no holes for attaching side jambs and head stop was loose in box. Side stops are stapled through the face and holes not filled (attaching the stops from the back of the jamb would have been cleaner). Prefinished, door has many areas of raised grain and jambs have rough surface.

The door is very nice and overall the quality is good but it had a lot more knots in it than I expected and there were little bristles from the brush used to stain the wood that were stuck all over the door I had to pick them off and some left marks. Not as high quality treatment as I would have expected for such an expensive door.

After receiving door, I called to get a threshold and longer replacement screws for the decorative fake hinges. I have not received either one nor have I heard anything back