www.krosswood.com

Very well packaged for delivery. Nice looking grain and knots. Unfinished at this point but installed. Note this was my first attempt at a pre-hung door install. 96x30 cut down to 93x30. Happy with the results so far.

Door is exactly what we wanted; shipping was not seamless. Mitch did a great job helping with our order. Our 1908 farmhouse is still under renovation so door is not yet installed.

I LOVE our door and get tons of compliments on it. It’s beautiful and super unique shape. Relatively easy to install on our own. However, we paid extra to have functioning sidelites with screens, and the screens do NOT FIT in the slots. They’re too large and won’t slide into place. It’s so frustrating since it’s the main reason we purchased this particular door. We can get them to lean up against the frame but it scratches the wood.

Delivery took longer than expected. When the door came, there were a couple spots on it that were missing stain. Bare wood in the seams.

I haven't had the chance to fully inspect the door. By Krosswood's Policy it might not fully matter because the requirement for return/refund is to inspect the door/components before accepting delivery. However, the door is fully packaged and wrapped up on a pallet along with everything else. The delivery guy is not really going to offer much help in "unpacking" everything to see if there was damage during shipping or manufacture defect which damage to the packaging wouldn't show. Shipping was a complete fiasco. 4-6 weeks was what was quoted to me over the phone and then I get a text message within a 1. 5 weeks saying showing up at this date between this time, must be there, respond yes or no to accept or call to reschedule. However there was no confirmation yet of the item being shipped, no tracking info yet, etc. With all the spamming these days. Anyway, also I fully explained to the seller/sales guy what I was looking for and the application. I needed to know since I was creating an opening where there was NO opening, what size that opening needed to be to accommodate the door in its entirety. This meaning; opening of the material of the wall which I expressed was concrete, frame of rough opening, jamb for the door and the door itself. I received the dimension that was different from the website but yet was still not large enough to accommodate the size of the door. I also then received construction information of what to do that is not to code after the seller/sales guy realized that dimension he gave was not large enough. Therefore, this essentially made the door $1,000 more than it's really worth. It just a fiberglass door from Krosswoods it's not a Pella or Anderson door so I still have no idea how it will hold up once installed and used. Oh, and I don't appreciate being forced to pay for a hung door in order to purchase a sidelight but then I don't really get a hung door because it's shipped disassembled and will need to be assembled when it arrives. I could have just had the contractor create a custom frame cause the one I purchase still has to be custom adjusted to fit where I'm putting it. Again I haven't even found if there actual defects or problems with the door yet BUT Krosswoods keeps requesting or asking if I'm "having trouble writing a review" so herrrrree it is. To answer your question Krosswoods: No, I had no trouble writing this review.