www.krosswood.com

A couple small problems with the door but we talked with customer service and they took care of the situation.

The door came on time and for the most part looked great. A few spots of stain had rubbed off during shipping and top of door never got stained and is white that we see from the second story. Wish there was a touch up kit of some sort. Otherwise easy to install and looks great!

I had a delivery problem in the beginning. I would never use the delivery company however trying to get a door shipped. Intact is complicated so it’s OK. It did get No issues. The only real problem I had was the finish that they stained the door with was bleeding onto the glass and it was a pain in the you know what to get rid of. I wasn’t expecting that.

Doors arrived as promised. I didn’t unpack them for a few weeks while waiting on a contractor to install them. One of the doors (36”) however was slightly damaged at the upper hinge. I’m not sure if it’ll be visible once installed as I’m still waiting on contractor and response from Krosswood Doors. Overall the quality appears to be good.

The Doors I ordered are very nice and what I expected, good quality and look very good installed. The problem my installer encountered was with the Door Jam Plate. The 4 Little Plastic Plugs on the Plate keep the Rubber Seal on the bottom of the door from sealing. They leave a gap on the sides of the Plugs. We had to take them off in order to get the proper fit. I am going to file down the outer edge of them to fit Flush in the holes. My only problem is that the plugs on the back door were trashed by the time they finally got them out of the floor plate. Maybe Cross Wood doors will send my 4 new plugs for free. Please see pics. Tim Romano Tucson Az.