www.thestandingdesk.com/

Not enough office hours for customers to get help. Since you guys are only open 4 days a week

Desk was not delivered on time. One of the factors in deciding in this brand was delivery time. No live voice to answer immediately when calling with questions. Understood, just breaking out, limited team, start-up mode, but I almost felt I was scammed for a brief moment due to delivery not showing up on time as promised, that and no live voice to answer at customer service, and your location seemingly in an unmarked warehouse. However, if the parts, main assembly are German as you say (quality), and other parts also well built, who cares where it is shipped from. Perhaps we should connect sometime. Regards, John 518-527-3516 jkelloggcste@gmail.com linkedin.com/in/john-kellogg-52912328

Buying it online and the timing of shipping it out was fine. However, your shipping company left the boxes outside in the pouring rain. They were out there for few hours before we found them and the bottom of the boxes were sodden, making it difficult to move them inside without ripping the box and damaging the desk. Simple courtesy to ring the doorbell and alert the customer would have gone a long way (suburban location, two cars in the driveway, so obvious someone was home.)

The item is is well-made but the internal spring does not support my dual monitor setup. I found on company blog that a higher tension spring is available for only $15, but when I reached out now they wanted "$58.50 + shipping. As the $15 charge to upgrade is the price it would be if you chose the upgraded spring when the desk was ordered." Of course, they gave me no option to "choose" the upgraded spring when the desk was ordered, so this is super frustrating.

The desk is great, well built and designed but the cord concealer is a terrible product. Really disappointed in the purchase