Steelcase Store

Delivery required signature which was not communicated ahead of time. When the chair failed to get delivered, it was impossible to track down what happened to it. It just randomly showed up a few days later. Tracking was useless after the first delivery attempt.

Chair is great ergonomically. The Upholstery: Café Leather - Earl Grey looks cheap and is already cracking. This is not built for a long term investment in a chair. Wish I would have picked a different upholstery. Hard to buy online and know. . . disappointing.

too expensive for height adjustment failure

Very little notice on shipping and the bot didn't work but said it was trying to respond

Terrible. . . so far. Waiting for replacement or refund.