Kiwi Sleep

I wouldn't write a bad review if it was about not liking a mattress because not every thing is for everyone. This review is for poor customer service. When I made the purchase, the old SleepOvation website advertised the 100 day return policy on the front page, misleading people about the fineprint that if you order 2 mattresses then you can only return 1. They still haven’t fixed this with the kiwisleep rebrand. A simple asterisk next to the 100 day return claim would hint the viewer that there is more to the policy. Or a simple courtesy warning to the user at checkout would have also helped. Now I am stuck with a mattress that I can't return and can’t use even if it's within the 100 day period. According to Sleepovation, their job is done as long as they had the actual policy nicely hidden away somewhere in the fineprint. Poor form.

No pillow yet. Ordered two weeks ago and suppose to ship sometime this week.

I have not got my order yet

No mattress yet

Quality of material and product is awful