NL Main Account

Great product but one of the worst companies I have ever dealt with would definitely never use them again

Mal de dos, mollesse, retour après 3 jours

First delivery- it was arrived next day, but UPS driver drop the box in a hallway of the building and walk away. When I did contact the Sumba customer service- oh yes, the driver deliver only up to first door, later it’s not our problem... Very disappointed. Next step quality of the mattress- it is average,not WOW, not perfect, how advertising... But we give it a try, and after couple a months it start to be ok, still cannot see that my sleep improved, but it was ok. After 100 nights trial it still was ok, but a couple months later our mattress developes a hollow! From one side. Me and my husband we are not over weight ( I’m 47kg, my husband 97kg) so we have a hole on one side! I have contacted the Simba customer service, they send us a guy from the Homeserve to check our mattress. On a front of me the guy is was completely agree that it should not be like that, especially that mattress is only 9 months old. He took a pictures, measures the hollow. And then couple days later I have received report and answer- that it’s my fault that I wasn’t rotate the mattress!!! Did you put this information somewhere? In your advert? Or in a book? Or on a website? Or may be your Simba sale assistant mentioned about it? The answer is NO. Nowhere I cannot see this information about rotate your mattress 3-4 times week, how I was told by an mattress inspector from Homeserve. I’m very disappointed with the quality of yourSimba mattress, uncompetitive customer service, angry on myself that I bought this expensive crap- Simba Mattress! How is your promised 10 years warranty works? And what it’s covering? If the less in one year of use the mattress develops hollow???

Very disappointed with service ordered mattress 13 feb it is now 19 feb after numerous phone calls and false promises on delivery still have not received it to say I’m annoyed is an understatement myself and wife have stayed in at home waiting for delivery that never comes !!!!

You have still failed to contact me with regards to the recent communication and correspondence regarding the discount that has not been applied (as far as I am aware). I appreciate its a complicated issue but not responding because of this is pretty bad customer service.