Customer service was wonderful. The
Customer service was wonderful. The chair shipped in a reasonable amount of time given that the choice of fabrics is customizable. On arrival, it seemed well packed, but there were obvious grease stains in a couple of places - probably where someone's dirty hand gripped the cushion and seatback while boxing it up. To their credit, SitOnIt promptly sent replacements and I'm pleased with the condition of the new parts.