shop.safavieh.com

Sent wrong rug

I bought a rug online at Safavieh. it's advertised/communicated on the website that when you make your first purchase, you get a10% discount by creating an account. So I created an account and I got an email confirmation acknowledging the account and also stating that a 10% discount is eligible for my 1st purchase. When I completed my purchase, the discount was not applied. I sent an email to Customer Service asking why the discount was not applied and to process the discount. The Customer Service response was they could not apply the discount due to tariffs. I then replied that it was explicitly stated that my purchase was eligible for the 10% discount and that they should honor what they advertise. Otherwise it is deceptive. The 2nd response from Customer Service was the same that due to tariffs, they could not apply the discount. Safavieh should not communicate a false statement/advertisement or they should update their website.

They sent the wrong 9 x 12 rug and I had to repackage it and take it to the Fed Ex store myself (extremely difficult task with such a large and heavy rug). They would not pick it up. Horrible customer service - not once did they offer to correct the mistake and send the right rug! Repeatedly tried to speak to a manager, but was told “the manager is currently unavailable and I cannot give out their contact information. ” Make sure you are strong enough to carry the wrong rug to the store to return and never ever receive the rug you actually ordered!

Returning rug.

The rug smells of mildew. Im still airing it out and don't know when it will be usable. Very disappointing.