I had to contact Design
I had to contact Design Milk repeatedly (4 times) before receiving credit for the never-dispatched knife. This is the 2nd time I've had this happen with Design Milk; the first, months after I'd ordered a clock, I received an email telling me the order had been canceled and a credit had been issued. I won't order from Design Milk, despite appreciating the product line, for this abiding problem with delivering.