primecabinetry.com

As I said before, I’ve been waiting almost 6 weeks for Cabinets that I bought and paid for customer service has been very nice, but that doesn’t get me my Cabinets

Not very business friendly. Would not allow a simple change to a standard moulding order after the order was placed. First they said that the order was already in progress which later found out it wasn’t, so then they said no changes can be made after placing any order.

They shipped all pantry cabinets on one pallet. Cabinets were long and hung off each end of the pallet. Nothing was straight by the time it arrived. The doors were severely warped! Dado were cut too large, so there were many gaps in the plywood. No Instructions at all! so it took forever to figure out where the metal brackets needed to go. To add salt to injury the shipping company knocked corners off the cabinets, so chunks were missing.

Paid extra $ for 2 day expedited delivery of in-stock items and they did not ship out for 5 days. Simply irresponsible and poor customer service. The products are good but this completely negates the value especially after the thousands of dollars I already spent with them.

About 50% of my order arrived damaged. I requested a call from management, that never came. Poor quality control from distributor. I truely don’t feel comfortable ordering with expectations of a smooth trouble free process. Sadly may search for another company. Sad because the undamaged product is designed and appears quality