primecabinetry.com

Terrible claim process and service in terms of any issue. We received damaged goods and have now been a week waiting to even find out when we will be receiving replacement pieces. Not to mention have had to push back our entire kitchen reno because of this.

Months and months of waiting and runaround with promises that were never upheld. Finally got the cabinets but honestly the customer service was horrible.

very disappointed. incorrect cabinets were ordered by designer, then was made to pay taxes & shipping to get corrected cabinets. Designer quick to shift blame to customer. Designer never asks for appliance model numbers or what kind of sink was being used. When i would ask specifically about one of the appliances, she would reply with "that should work" without looking up spec's, for example a microwave drawer that she was unfamiliar with using and then we were left trying to butcher the cabinet to try and make it work.

Service on damaged cabinet door was awful will never buy again

Utterly unhelpful. I placed an order and it sent me confirmation with all the items I ordered. However, when the delivery came they had removed 2 whole cabinets from the list, making it appear as they had delivered everything, even though they still charged for the missing ones. No contact from the company whatsoever. I had to contact them myself to find out what was going on, only to find out they had gone out of stock and wouldn’t be delivered for another month! Set back my whole renovation. Everyone who works there except Cassie was utterly unhelpful.