No Clear Rules About Sample Orders
I placed an order for samples that was cancelled a few days later. There was no explanation why so I emailed to find out. They told me the limit for sample orders was 20 per order. I said I wasn't aware and that I'd narrow down some options (we bought a new house and have several rooms to redo) and split up the samples into more than one order. They replied that would be great and they were looking forward to my order.
I spent a lot of time narrowing down ideas and splitting my order into 2 separate orders. But the second order was then also cancelled and it stated that I already had placed an order and was limited to 20 samples total.
It's really frustrating that none of these rules/stipulations are on the website. And extra annoying that the customer service rep didn't tell me that I couldn't place more than one order. I'll be ordering my wallpaper from somewhere else.