Essentia Organic Mattresses

Warning: All sales final. Any complaints will be dismissed.

Tried to cancel order with Essentia - didn't work. Refused + Returned to Sender in January - FedEx tracking #929786534000 Discussed refund with Essentia - haven't received refund. Due to extreme softening of memory foam mattress in just over 1 year, tried to cancel shipment of topper. Do not want to use memory foam products anymore due to experience with Essentia memory foam mattress.

Worst customer service. 150lb mattress is dumped on your doorstep, then if you want to return it they hassle you with process and then blow you off for weeks. Avoid this company.

I am so disappointed in your company I would never consider buying anything from you ever again. And I will be sure to let my friends know if/when any come asking for a pillow recommendation. Side note: Your pillows might be the best thing in the world. I'd never know because your description was so lacking I bought one ill-suited to a person of my size. Now I'm stuck with the stupid thing. I can't use it because it's so large - and clearly built for someone with a different body type - it hurt me to try and sleep on it.

No solution or resolve for issue