Essentia Organic Mattresses

I gave this mattress a few months to get used to but never could. If you so much as roll on your side, you’ll wake up pretty quick. I ended up putting a topper on it because the return fee is a decent enough percentage of the total cost that I had already sunk.

I'm so disappointed. We got the support frame, mattress, and topper and slept on it last night for the first time. The mattress is so unstructured, to roll over it feels almost like moving in a water bed. I had to lift my body and flop to change positions. Major pressure points at my shoulders and hips when laying on my side, and pain from my ribs to pelvis from my waist sinking from lack of support. Also, if I was sleeping on my side, my entire arm went numb depending on the side I was sleeping on. It felt okay to sleep on my back, just that adjusting was tough and my pelvis sunk into the mattress. We spent so much money on this bed and I left it at 3am to sleep on the couch with a heating pad because my back was in so much pain. Really sad because I know they use quality materials and the stitching, cover, etc. is made with care. But impossible to sleep on.

The neck pillow material is rough and the snap broke.

Worst experience I’ve had in decades. The lack of communication is awful with returns. Easy to purchase the bed but good luck getting any support. You’ve picked up my bed and kept my money without any response. I will be filing a business complaint and making this known. Unacceptable.

First off, they charge a 9-20% return fee depending on the mattress. Second, it took nearly 4 months to receive my refund. And then they threw in a b. s. $540 charge from a “gift” item that was part of my original purchase. Pettiness, not a fan. Do better.