Maxtrix Kids

The bed is good quality but the directions for putting it together were terrible. None of the directions were actually for the bed we purchased. We had to piecemeal them together and just figure it out on our own. I've put many pieces of furniture, grills, tv brackets, etc. together and these directions were the worst. Confusing and incomplete.

Took 3 weeks to get the rock locks for bunk bed that were left out of original shipment. My kids slept on mattresses on the floor and we were down a bedroom for those 3 weeks. I expect better service when the error is on your end. Those rock locks should’ve been in the mail within a few days of contacting customer service and in expedited mail. Instead it took 2 weeks of multiple calls/online chats to even get a tracking number that ended up being wrong.

As I mentioned one of the slats was broken upon delivery. I got it sorted out but getting in touch with the company wasn’t easy. Also the delivery company was less than professional.

Pleased with the purchase. Our product was on back order for a couple months, and we didn't receive any communication during that time. But we inquired, and when we got it as promote, everything was as it was supposed to be.

The delivery was fine, only two boxes of the headers that came open, but there was no problem with that. I think everything is fine.