Maxtrix Kids

As I mentioned one of the slats was broken upon delivery. I got it sorted out but getting in touch with the company wasn’t easy. Also the delivery company was less than professional.

Pleased with the purchase. Our product was on back order for a couple months, and we didn't receive any communication during that time. But we inquired, and when we got it as promote, everything was as it was supposed to be.

The delivery was fine, only two boxes of the headers that came open, but there was no problem with that. I think everything is fine.

Shipping was ok. A few boards came with some broken pieces, but we managed to still used them as is. The instructions were a mess to follow since it was a bit of a mix and match. A simple label system with maybe numbering the boxes would have been helpful. And only one set of instructions with the full build would have been great! We were also missing some hardware. We didn’t reach out to the company because we needed them quickly to be able to finish putting the beds together so we just bought the missing hardware ourselves.

Customer service was very responsive