Maxtrix Kids

Shipping was a nightmare. They rescheduled 3 times. Packaging for this product is poor. Many pieces came dented, cracked, or chipped.

Not happy with customer service. Difficulty with getting replacement parts. Parts sent were also damaged.

I wish I could give a better rating, however, Maxtrix has been difficult to work with regarding the delivery of my items. They were helpful in the beginning, when I was purchasing the bunk bed, but have not been after. My bunkbed was supposed to be delivered within 6 weeks of being ordered. It has been 11 weeks and I'm not receiving good customer support with them. I have followed up multiple times regarding the delay and they've only ever given me the tracking number. They eventually told me I had to be the one to contact the shipping company, which I did. Turns out, the shipping company misplaced one of the items and reached out to Maxtrix 5 weeks ago to see how they wanted to proceed (whether deliver all items except the missing piece or wait) but Maxtrix never followed up with them. I followed up with Maxtrix again, letting them know that they are the ones who need to get in contact with the shipping company and have not heard any response from them after 3 days.

I would not recommend maxtrix. I received four pieces of damaged furniture and the company has failed to provide any feedbackZ

Absolutely terrible, I still have not received my items after almost 12 weeks. Customer service is an AI bot that sometimes chooses to turf you to an actual person. Extremely dissatisfied.