Maxtrix Kids

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Shipping was a nightmare. They rescheduled 3 times. Packaging for this product is poor. Many pieces came dented, cracked, or chipped.

Not happy with customer service. Difficulty with getting replacement parts. Parts sent were also damaged.

The low rating is because when ordering the bunk bed, it appeared the panels were included, but upon checkout, there was a follow-up question asking if I wanted to order vanity panels. I took that to mean they were not included and said "yes" and ended up paying for two extra panels. . . I'd like to see more clarity in listing the parts and not urged to buy unneeded parts. Other than that, the bunk bed is amazing, well made, and assembled to be rock solid!

Shit company