Maxtrix Kids

Nothing was bad, but nothing was great either. The lack of communication from Maxtix regarding your order status and shipping while bombarding you with sales emails and texts was beyond frustrating. I had a damaged piece delivered. I called and the person on the phone was very helpful and kind, but then it was radio silence until a random replacement part showed up at my door two weeks later. They need to work on better logistics communication. The furniture I received was well made, but the process of getting it was miserable and I will not be ordering from them again.

I already put my opinion in my main review. Ordered in early-mid december (12th), never shipped. I called in Jan/Feb and was never told what happened, but the bed just showed up like 5 days later. Missing pieces had to take bolts and screws out of the old pieces to compensate for the missing ones. Then, I realized I was sent the wrong guardrail. A safety piece. When I called I was made to feel like I should be thankful they were sending the right piece, and lucky me, they weren't going to charge me for it or even charge me for shipping! I should hope not. The high loft over all isn't sturdy. It's wobbly no matter what we do. And that' not just the nature of a high loft bed as my other child has one from another company. We loved the low loft with the slide, etc., but wouldn't recommend a conversion to a high loft.

Shipping company was slow. Maxtrix customer service was helpful. Shout out to Christian, who fielded my calls when the scheduling link did not work and the bed did not move from a warehouse in the midwest for a month.

No estimate delivery date once order submitted

Received with no damage, all parts included. Time from order to delivery was long. Lead time is a must!