Lick

Had issues with paint shade not matching same paint shade previously purchased from lick which resulted in us having to redo our entire room. Really disappointing and even more disappointing customer service from lick who basically said tough luck you should expect that paint is often slightly different even from the same shade. Not a great outcome so definitely will stick to other brands moving forward for their customer service and ability to get a direct paint match across the same shade.

undergoing contact re poor paint

My order of samples never arrived and no one from customer service replied to my email. Awful experience

We settled on Licks Grey 01 emulsion for our brand new kitchen and dining room renovation. It was superb, looked stunning. We needed another couple of tins, to finish and to decorate the adjoining utility room, only to find the colour had changed! The paint in the tin no longer matched that on our walls or that of the sample card! In fact it doesn't look grey at all! I contacted Lick who assured me this is a problem encountered by all paint manufacturers! Well 've been using the same calico Dulux emulsion in my lounge for years it's always matches what's already on the walls! To be fair, after an investigation Lick did refund the cost of the paint. Unfortunately they cannot do anything about our disappointment or the fact that we will now have to have the whole thing redecorated and the upheaval involved not to mention the cost! So be very aware of their magically colour changing pain it's not funny.

Paint color was not at all the color of the sample. You did return my