Lick

I have been a customer on several occasions. The latest buying paint for our house in France. The paint was charged duty and I missed the emails as I was in Marrakech. It has then been returned and I’m yet to receive a refund. More to the point I cannot reorder as the website is constantly down and I have lost count of the times I have contacted customer services and never in 3 weeks received a response. How this business functions I really don’t know how this business functions

I was looking to paint my radiator in the same colour as my walls, but cannot do it by hand, so needed a spray paint. I asked customer service to help me out with an RAL number or a spray can of the paint I need and was given a very short response that said "we do not give out the RAL number" & I can use it in a spray machine, which I am not going to buy for one radiator. Very disappointed in the aftercare service as I liked the paint, but will now have to go elsewhere to find paint for my radiator and will do so for other paints in the future.

I didn’t receive the samples I paid for.

Despite mixing the Green 07 Matt emulsion vigorously for 10 mins, a 1-2mm indigo blue dot appeared on every revolution of the roller, and continued after further stirring and a change of roller. The paint also appeared to dry quickly as it lifted off as quick as I applied it leaving it very patchy, this is despite properly prepared and undercoated walls. I abandoned and applied a white undercoat over the mess, followed by successfully applying a well known brand of paint.

Nobody answered us