Level Sleep

This mattress may work well for some, but it has not for me. I get up an hour earlier now, because the back pain caused by my level-sleep mattress is intolerable. I need to return it.

The “free return” seems to be a hoax. Must submit pictures of pillow. It’s been 10’days and still haven’t received the return label as promised.

I bought the pillow as a gift for my husband and he hated it. It was not worth the money and did not help his neck issues at all. It felt like a cheap pillow you can get at walmart. We threw it in the trash.

Just didn’t support my boyfriends neck the way he hoped. Back and side sleeper

I am still attempting to get a refund for a pillow. First, you told me to send a photo of the pillow. I did this but then was told to send a photo of the pillow's tag. I did this and you then sent me instructions to donate the pillow to one of three charities. Only one of these would accept the pillow within your 30-day limit. I scheduled the pick-up but today, when the pick-up was scheduled, I found out that the charity is now closed due to covid-19. I called and was told instructions would be sent. At this point I knew to ask more specific questions and was told I would need to get a receipt from my trash service. I explained that they were not going to give me a receipt and was then told to cut off the tag and take a picture of it in my trash can. I will do so, but you have the worst customer service I have dealt with in a very long time. This is absurd and you obviously want to get people to just give up so you don't need to process a refund.