Jillzarin

shipping details not given. Delivery a surprise.

This is our 2nd order and the quality does not compare to the first outdoor rug we received. When asking for advice on how to remedy the situation…the advice we received was not reasonable for the product. It is a quality control issue, possibly…. Meaning the rug is so cheap and won’t lay flat, creating a tripping hazard. The answer we received= buy tape, use this tape outside on the entire circumference of the rug to have it lay flat. Does not work and creates a huge mess. Lesson learned.

Rug has huge stain on it!! Contacted customer service multiple times with no response

Terrible customer service - still don’t have my rugs I paid for…

I had to make a return. First of all, it's very difficult to even make a return. You have to email customer service and request a return label. It took me 2 weeks of emailing and then finally complaining before I was sent the return address label. I sent my return back immediately and I'm still waiting for my refund, a week later. I tried emailing to check the status and there was no response. It's sad that there isn't just a phone number that I could call to ask a person. The only way to communicate is via email and the response time is so slow. Not interested in doing business with Jill Zarin again, because if I have an issue, it will not get resolved.