Jillzarin

Not overly happy with the product but no response from any customer support to return. This is the second purchase I’ve made, the first rug I kept on purpose. Won’t buy another product from this company. Why have a return policy? You don’t even offer one.

I bought this as a 2 for one special and only received one candle. Since this was a gift, I never got the one for myself so I can’t comment on it. Send me the one I’m entitled to and I’ll be happy to write a review!

Stinks! Would love a refund. It smells like perfume from the 1980s.

My rug arrived with just a couple pieces of tape to keep it together and was incredibly dirty. I have emailed 3 times and sent a DM on instagram and no one is responding. The rug smells like oil or gasoline and was sopping wet. I really hope you respond to my emails. Just tape, no other packaging for a $700 rug.

Rug wasn’t what we needed for the space. Team response has been extremely poor. Impossible to return the two rugs I originally ordered. Very glad I wait for refunds before repurchasing any other size or style. Which I will not be doing as the return process is non existent.