jasonl.com.au

Online store was easy to use. Regular emails with order progress were received. Delivery was very quick. Assembly instructions were emailed. The instructions can be a little better.

Shopping online at JasonL, among a lot of choices, I found what I was looking for. The purchase process was easy, costs competitive. The customer service was very good with prompt and supportive responses to a few queries I had. The product was delivered promptly and when assembled looked and worked great. Delivery was a little awkward. The courier used arrived at a residential address and the truck was a little large to comfortably access the driveway to my house. in the process of trying to access the driveway, the trolley pallet lifter in the back of the truck was rolling around violently and banging into the pallets of goods in the truck. I had concerns there may have been damage to my purchased products but once unpacked and assembled, all was good. Bottom line, I would purchase again from JasonL but recommend they review their couriers.

Was good, not great because the desk has a minor defect and the delivery company didn't send any updates as the 'barcode didn't scan correctly'. Then I received an email saying the goods were delivered and when I called, they were still at the delivery centre. Also, agent said she would email with an update after I queried the delivery status, and I got nothing.

Spent about 40 minutes to wait for the delivery downstairs, because of the delivery guy. Moreover, he did not even unload the product himself. Unbelievable. Also, the box was strapped so tightly that the delivered box that we got was very curved.

Half a chair. Seat section arrived. Awaiting the remainder of the chair. I have not received tracking details at any stage of this purchase.