James Lane

I ordered online with delivery to my local store. While the product arrived safely, I think the communication around delivery could be improved. I was only told it would take around 7 days, and when that time passed with no update, I called the number provided. Unfortunately, they couldn’t give me much information. However, when I contacted the store directly, the staff member was very helpful — he explained the store’s delivery schedule and was able to track my order, which I appreciated. It was a bit surprising that the main line couldn't provide the same details.

I can’t comment as it hasn’t arrived

Customer service was great but delivery did not meet my expectations. I paid $40, I live on my own and was left to carry the heavy bed head up a flight of stairs as the delivery provider refused to help me. I would not order from you again because of this.

Damaged potentially in in shipping?

Service from customer service was good as they Updated me on the delivery of the clock but they didn’t get it back in stock