Interior Secrets

have had terrible experience with interior secrets. still haven't received item. delivery tracking said it was 10 mins away so I was walking home and was going to be there for when the tracking said it would arrive, when I got a call saying they were there but couldn't get the truck down my street. they asked me to ask for re delivery with smaller truck. when I explained my situation, Helen said that the driver said I was not home and that was the reason it was cancelled. she did not acknowledge my truth and said I would have to pay to have it redelivered. what happened to Customer service? still havent received refund I have asked for or my items.

I have contacted your company to say one of the cupboards is not sitting properly and is not adjusting to the correct position. I rang your office a few weeks ago because I hadn’t heard anything, which I still haven’t and I was assured it was in your system and being attended to but no one from customer service has reached out to me. It is the worst customer service experience I have had with any company.

Even though I had to pay for the item in full back in November, I have now been told that the item will not be available until the end of January 2026 instead of early December. Therefore I cannot review this item, because even though you say it has been delivered it actually hasn’t!

vary bed quality and wrong information given my store

One of my items was not in stock and now I need to wait for everything.