Human Touch

First two we owned were great…lasted a long time but the last one blew out when turned on after a couple of months

Wanted to update older model zero gravity. Bought by my best hypothesis the correct pad set in a charcoal and unfortunately the arm rests didn’t fit my chair. Chair pad worked arm rests no go. No where on the web site does it say where to find the model number of your chair. Called customer service, Jesús the rep told me oh sorry you have an older chair and unfortunately sale items are not refundable I could buy the arm rest at an extra cost but they are out of stock and he doesn’t know if they will be available at all in the future. So I have a 1800$ chair that I spent 350$ +\- to update and I can spend more maybe. I waited on hold for 10 min while he tried to contact a “manager” but they were all in a meeting. He let me know that he would give a call back when he heard from them…. . , that was 2 or 3 weeks ago. Material for padding set seems ok but it is definitely thinner and can see a potential for tearing in the future. I am left with a comfortable 2 tone chair that reminds me of the company that doesn’t stand with there Customer. Thanks for the opportunity to review.

My mistake, I ordered a replacement cover for a model 600 and it did not fit my 100 series chair. My frustration was that the Customer Service rep did not offer any suggestions on how I could correct this. I did not get any response when I asked for suggestions.

I contacted customer service via phone and website/chat about receiving the wrong item. I had no idea that I’d receive customer support from two different customer service representatives, with two different solutions: Human touch LLC: From: marketing@humantouch.com & Human Touch Zen desk: From: htchat@humantouch.zendesk.com The email support from Human touch LLC. understood the issue as a system glitch due to unavailability of the actual item I ordered, They apologized and told me to keep the wrong item and said I’d receive a full refund. While the Customer service from the Zen Desk was unaware of the issue and asked what did I order, I sent a print screen of the item I ordered, the customer service representative didn’t believe me and insisted that I did indeed place the order for what I received. They told me to send it back. I told them I had already received instructions from the other e-mail representative from Human Touch LLC. I even asked them to contact them so they could gain better insight of the issue and resolution. I explained to them that I was also in contact with Human Touch LLC. , and asked if they were a vendor. I received an email back from them responding that they were Human Touch LLC. I eventually BCC Human Touch LLC. on the e-mail so this could interaction could be revealed. I realize as a customer there’s no communication between what I believe to be a vendor and the actual company.

I paid for white glove delivery and the chair wasn’t properly assembled. The heat doesn’t work and there is a big bump where the headrest meets the bidy of the chair.