Human Touch

I purchased the Omni Motion after having the Perfect Chair Series 2 for 8 years. It is an improved chair though it cost double what my Perfect Chair cost. It lays back further and the Levi’s can be elevated much more. It is halfway between zero gravity and standing on your head except it is easier than standing in your head. I like that possibility very much as it quickly returns blood to your heart and brain at a lower level than rest of your body. Tha lumbar is improved and quickly inflates and deflates. The heat works well though I don’t like to be hot so I use it on lowest level of 3 when I use it. Although I have heard of jade stones I do not know whether they add anything to the feeling of heat you receive. I understand why the single button controller allows you to adjust both the leg portion and the back portion separately. It is not quite as intuitive as described. It takes longer than the Series 2 chair to incline so you can stand. Unless you push it just right you will end up pushing button all the way forward until back is upright but you will then have to push down on it for legs to return to seated position for standing up. The arms extend further back so even when laying flat you can still rest your arms on the chair arms. It does at full cost have a back cover and a new headrest attachment function. The old ones used Velcro which didn’t last long and it required both the chair Velcro and the head test Velcro to remain intact without weight of rest tearing off Velcro. The Omni Motion uses a magnet which attached to a magnetized portion of back cover. Time will tell if it lasts but it has to be better than the Velcro method. The base and leather upholstery seem the same as the Series 2 Perfect Chair. I hope it lasts longer. I had worn out two separate upholstery pads due to top layer of leather wearing off. The headrest needed to be replaced a couple times as did the arm covers for the same reason. The chairs work fantastic and as far as I know there is no viable alternative at any price. Subjectively I think the $5000 cost compared to the $2500 cost of my last HT chair is high.We exist in a market economy though and a company that has little competition at its price point can charge whatever people are willing to pay. I was willing so that makes it objectively a chair that is worth the cost. Whether it is a home or any other large expense for it an item is worth what a knowledgeable well informed person will pay for it in a transaction. I bought Tempurpedic mattress’s for 15 years until stronger competition arrived with better products. People including me got tired of feeling overheated on memory foam and eventually high quality alternatives appeared. I have wondered if that will happen with zero gravity chairs but it hasn’t happened in a way that I am ready to rely on so Am staying with Human Touch for now. I am not a fan boi of any product so I stay open to improved versions that compete especially if the price point seems more fair. To me this chair is worth $4000 but until a competitor appears with just as good a chair it is worth what we will pay for it. The motors seem to never break down and the frame itself is sollid though the rubber wood chips somewhat easily resulting in dings. The part that will need to be replaced at a cost of $1100 for Perfect Chair is the upholstery itself. They did replace one set under warranty due to the way it developed creases due to foam settling. I do think Human Touch needs an improved customer service approach. You used to be able to talk to a technical person who either knew the chair components well or would go to showroom so they were looking at chair while discussing details. The current policy is that customers can’t speak to anyone with practical knowledge of the products. They rely on the same manual the customer already has to substitute for practical knowledge to help troubleshoot. Not every problem can be best solved by a photo or waiting for a replacement part just in case that is the problem. They will send somebody out if you keep talking but in my case 5 minutes with somebody who knew the chair itself rather than the manual about the chair would have saved the company money and kept the customer from going back and forth with unnecessary photos of waiting for parts they freely offer which may or may not be the answer. No matter which way I politely asked I was told that customers can’t talk to anyone that has technical knowledge of the product. Over a period of weeks I eventually figured out how to solve two problems on my own but with frustration involved. The 1st agent did not like me being critical of the manual based knowledge approach to problem solving but told me I would receive an email from her after she spoke to someone with technical skills. I never received any more communication. I called the next day and asked to speak to her and was told she was on the phone but would call me right back. No call ever came. I used the web communication request form to say what I needed and someone wrote me saying they were in the showroom but would send a message to customer service who they assured me would respond. That never happened. I know when a roadblock occurs three times in short order the road is closed and rerouting is the only wise response. I do receive continual request from the marketing survey company on behalf of Human Touch but they only allow very brief comments and want you to follow their program or you can’t complete the survey. This request for a review seems legitimate so I am responding in detail. When I buy a luxury item and have an unresolved issue I fairly often hear from or at least can ask to speak to the President or CEO about my concern. I would be surprised if anyone at HT would put me through to an executive or pass on my comments about better ways to satisfy customers. So I resort to a public discussion in a review section to see whether I am able to get through to anyone steering the ride rather than sitting in the back seat telling me I can’t get where I want to go. Maybe I got the one bad rep and others are better but since nobody else seemed to be able to get her to contact me I am a little skeptical. The agent told me she would be handling my request to get some simple technical advice and that I would be receiving emails from her on the problems . I made it clear that I knew she was following the manual and that company policy was not established by her but I still wanted a technical person to contact me. She said that she knew the chair but what she knew was what the manual says about the chair. I already had a manual and if I had been able to ask a couple questions about simple set up problems following my white glove delivery had already happened my problem and my subsequent frustration would have disappeared quickly. Instead unable to even contact knowledgeable individuals I had to endure being ignored for the seeming reason that I didn’t want to waste my time or the company’s money sending out unneeded parts, taking photos that wouldn’t illuminate the issue or sending another white glove delivery person out when all I wanted was to ask a couple questions of somebody who knew how the chair worked and was familiar with technical details. These are now called Design people I was told and they aren’t available to speak to customers. It seems ironic that a company that boasts of great customer service marches to the beat of the attitude of a customer service agent who fails to make a serious effort to just satisfy me rather than saying not possible when it should be: Of course we can get that done for you sir.,,,,,,and then following up to be sure I am satisfied. I managed to fix the problems myself but I am left with the hope that nothing serious ever happens under warranty so that I don’t have to beg for service that doesn’t come easily if at all. Apologies to all the staff there if this shoe doesn’t fit you but it does affect you and your company.

My old Human Touch which I still have and use is nicely padded at neck area and the leg area. This new one has No padding on the neck massage area or on the leg massage area, just thin cloth. Plastic knobs digging into your legs or neck is not soothing. If you keep the head cushion down for padding during a massage it of course, moves all around. The glide option is nice but then all of a sudden it does a push action which isn't too gliding. The chair is attractive. The heating is nice.

If hands are aching, best to only massage one hand at a time. The air compressors were too strong for me to remove my hands when the pressure got too much to handle. I couldn't get to the remote to stop the action because it hurt to pull my hands out and both were inside the air bags. Probably ok to do both hands at the same time if no pain to pressure.

This is my second ijoy purchase. (Loved the first purchase of the larger ijoy massage chair.) I.moved into a smaller home, so I purchased the smallest chair on sale for $499...and it is a disappointment. The tethered remote only shuts completely off if the adapter is unplugged! Crazy! It has a powerful massaging motor, but no extra padding to make it more comfortable. My first unit had a removable pad should the user need more (or less) pressure. Also, there are less massage options. Overall, if you have a large room, buy the larger chair, it completely reclines, unlike the smaller chair.

It doesn't work as well as an older model I tried which prompted me to buy this one it doesn't have a depth or how hard it presses adjustment so if you want softer you have to sit forward which makes it not comfortable to relax in you can't get it to concentrate on a spot like it says in the directions and overall it works but I would not recommend sorry.