Home Société - PROD

Sales rep was professional and thorough however the automated system after purchase drove us crazy. We were getting spammed with numerous conflicting emails and text messages about our order which was paid and already delivered . I communicated this frustration to the store and they said they would look into this . Aside from that , all went well

J’ai acheté en ligne et ça par contre ce n’est pas une bonne expérience. La livraison était juste un drop off qui veux dire qu’il de déballe pas et vous êtes pris avec ses grosses boites à couper et allé porter au recyclage vous même. Et essayer de les rejoindre au téléphone si vous avez une question c’est impossible. Vous devez envoyer un courriel pour vous faire répondre le lendemain. Alors pas vraiment de discussion. Plus d’achat en ligne pour moi car le service est médiocre.

The delivery guys were great. Very respective of taking care with the delivery and providing all of the information we needed to know if any issues. However when we opened the boxes we noticed the side panels near the bed frame seemed to have been damaged during delivery. The Material is flattened and discolored. I raised the issue and i am waiting for a response. Here are photos showing the two side panels.

3 sur 5

Delivery dates were longer than what we were told at the time of placing our order, items defected or damaged, bad communication with accounting staff where they calculated amounts owed for delivery were incorrect, delivery personnel not professional, bad odor and incompetent installation of items delivered. Won't be repurchasing anything else in the future.